Member Services Representative
Company: PF Management Group
Location: Rock Springs
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Our Job Opening We are searching
for a Member Services Representative to join our team! As a member
of our staff, you will be responsible for providing a superior
level of customer service to Planet Fitness members, prospective
members and guests, ensuring an exceptional Judgement Free member
experience! The Member Services Representative will be responsible
for creating a positive member experience by providing a superior
level of customer service to Planet Fitness members, prospective
members and guests. Some of your responsibilities will include:
Customer Service/Front Desk Activities Greet members and guests,
providing exceptional customer service and doing your best to make
members feel comfortable and welcomed! Answer phones in a friendly
manner and assist callers with a variety of questions. Check
members in, tour and sign up new members, log amenities and
communicate updates and events to members and guests. Respond to
member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale
system. Member Accounts Utilize POS system to assist with new
membership cards, change of address and billing or payment
questions. Club Cleanliness and Maintenance Go above and beyond to
keep the front desk area and lobby clean and orderly. Regular
facility cleaning and upkeep such as mopping up spills under
equipment, trash removal, cleaning windows and mirrors, and
re-racking weights. Regular cleaning of all exercise equipment and
tanning beds. Regular restroom and wet area cleaning and stocking.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a
must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Physical
Demands/Requirements Continual standing and walking during shift.
Continual talking in person or on the phone during shift. Must be
able to occasionally lift up to 75 lbs. Will occasionally encounter
toxic chemicals during shift. Why you should join Planet Fitness!
Contribute to changing peoples lives every day by helping us create
a healthier Planet! Work hard and play hard with an amazing group
of talented, dynamic professionals!
Keywords: PF Management Group, Vernal , Member Services Representative, Hospitality & Tourism , Rock Springs, Utah
